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Open 7 days a week! (956) 581-5212

Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Colair, Inc.

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Colair, Inc. nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Colair, Inc. will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Update for SMS Communication

1. Data Collection and Usage

We collect personal information, including phone numbers, to provide SMS communication services for marketing, customer support, and updates regarding our products and services. By providing your phone number, you consent to receive text messages from us.

2. Consent to Receive SMS Messages

By submitting your phone number, you expressly consent to receive SMS text messages from us, including messages regarding your account, notifications, promotions, and other marketing communications. You can opt out of receiving these messages at any time by following the unsubscribe instructions provided in each message or by contacting us directly. By using our site or online services you also agree that communications that are required or necessary notifications, invoices, collection efforts, disclosures, or agreements that are sent electronically meet any legal requirements for “written” communications or notifications.

3. Sharing of Information

We will never sell your personal information. We may share your personal information, including your phone number, with third-party service providers to facilitate SMS communications on our behalf. These providers are contractually obligated to protect your data and use it solely for the purpose of delivering SMS services.

4. Security of Your Information

We take reasonable measures to protect your personal information, including your phone number, from unauthorized access, use, or disclosure. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.

5. User Rights

You have the right to access, correct, or delete your personal information. If you wish to review, update, or delete your data, please contact us at sales@colairinc.com or +1-956-307-6893.

6. Message Frequency and Costs

The frequency of messages will vary based on your interactions with us. Standard messaging rates may apply, depending on your carrier and plan. You are responsible for any messaging or data charges incurred as a result of receiving SMS messages from us.

7. How to Opt Out

If you wish to stop receiving SMS messages from us, you may opt out at any time by replying “STOP” to any of our messages. You may also contact us at sales@colairinc.com or +1-956-307-6893 to request removal from our SMS list.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:

Colair Cooling & Heating

1221 East Expressway 83, Ste. A, Mission, TX 78572

sales@colairinc.com

+1-956-307-6893

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

Susie R.
2 days ago
Eddie Silva did a great job explaining everything. Thank you Colair
Response from the owner:Hi Susie Rodriguez, thank you for your kind words! We’re glad to hear that Eddie provided you with clear explanations, and we look forward to serving you again at Colair.
Robert W.
3 days ago
Trent did a great job repairing our water heater and providing suggestions extra services!
Response from the owner:Thanks so much, Robert! We’re glad to hear that Trent was able to help with your water heater and offer some useful suggestions.
Lucia L.
4 days ago
Very Good service the young men Joaquin Chapa very kind and Good Employee thanks Colair 🥰🥰🥰
Response from the owner:Thank you so much, Lucia! We're so glad to hear that Joaquin provided you with excellent service and made your experience with us a positive one.
Erika R.
6 days ago
AC Tech Ivan G., really helped me out saving me lots of money!!! Enrolled in membership and extended warranty for the ac unit. Thanks, I appreciate the help.
Response from the owner:Hi Erika Ramon, we're so glad Ivan G. could assist you and help save you money! We appreciate your feedback and are excited to have you in our membership program with an extended warranty.
Andrea G.
7 days ago
Raul Martinez came out today and did a great job! Very informative and professional! Thank you.
Response from the owner:We’re so glad to hear Raul provided you with such a positive experience, Andrea! Thank you for taking the time to share your feedback with us.
Rolando G.
2 weeks ago
Update 8/29/2026: had a plumbing issue in my attic that I thought was a a/c issue, due to water coming out of the a/v vent in the ceiling. Miguel Martinez came out and told me it was a plumbing issue and showed me the photos. Miguel was very professional and respectful with his approach and explained everything in great deal. The plumbing technician George Reyna was equally as professional, respectful, and trustworthy. He explained the repairs efficiently and provided me photos of the work he did in my attic. He took his time answered my questions and I felt very comfortable with his work and his thoroughness with the job. And I had this same experience 4 years ago when they installed my ac unit. When you need quality service and work done, I wouldn’t hesitate on calling colair again. Tremendous experience with the company and highly satisfied with the a/c system installation completed. Very professional, thorough job done. Eli and frankie were honest, explained the work, and did an amazing job. They took their time and made sure the job was done correctly and that I was satisfied with their work prior to leaving. Dealing with hector was also a positive experience.
Response from the owner:Thank you so much for appreciating our HVAC service, Rolando! This review gives us encouragement to do more in our jobs. We hope to see you again in the future.
Casey K.
2 weeks ago
Man, y'all hire some of the most professional plumbers in the valley. We had Trent Tatum out to provide us with several quotes and fix a leak under our bathroom sink. No one wants to hire a plumber, but when the time comes it will always be Trent Tatum from now one. We look forward to working with in all future plumbing projects we have.
Response from the owner:Thank you so much, Casey, for your kind words about Trent and our team! We're glad to hear you had a positive experience, and we look forward to assisting with your future plumbing projects.
Jasmin
2 weeks ago
Trent was awesome and very professional.
Response from the owner:Hi Jasmin, thank you for your kind words about Trent! We’re so happy to hear you had a great experience with his professionalism.
Danny Y.
2 weeks ago
Trent did a great job solving our plumbing issues.
Response from the owner:Thanks so much, Danny! We're so pleased to hear that Trent was able to solve your plumbing issues effectively.
Maria C.
2 weeks ago
Angel and crew did great
Response from the owner:Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
Mattie K.
2 weeks ago
Jessie & his guys provided great customer service on a new air conditioning system for our mobile home ! They were very professional and knowledgeable! Jessie was great at explaining everything on the purchase of the system including warranty and financing! Xavier & his helper did a great job installing and keeping us informed throughout the day with the progress ! They arrived early and worked non stop until completion was done ! Did a great job cleaning up as well ! Highly recommend Jesse & Colair for all your air conditioning needs We recommend Jessie to Everyone in the Park since we’ve known him for years. Thank you Colair for hiring people like him because he’s a phenomenal asset to the company. You will not regret it.
Response from the owner:Thank you, Mattie, for your wonderful feedback! We're thrilled to know Jessie, Xavier, and the team made your experience so positive, and we truly appreciate your recommendation.
Ford K.
3 weeks ago
Very professional service conducted by Xavier Rios. Outstand representative for your company. Highly recommended for anyone needing plumbing or HVAC services.
Response from the owner:Thank you, Ford, for your wonderful feedback about Xavier Rios. We're so glad to hear he provided the professional service you needed and made a positive impression.
Steven G.
3 weeks ago
Carlos and Xavier did a very great job. I would recommend this company
Response from the owner:Thank you so much, Steven! We're glad to hear Carlos and Xavier exceeded your expectations, and we truly appreciate your recommendation.
Connor H.
4 weeks ago
Xavier and Carlos out of the Mission location were amazing! They worked quick and answered any and every question we had.
Response from the owner:Thanks so much, Connor! We're so pleased to hear Xavier and Carlos provided you with great service at our Mission location and answered all your questions.
Elma B.
4 weeks ago
Had a new HVAC installation with an inspection afterward. All Technicians and Supervisors did a super job. I would recommend them.
Response from the owner:Thank you so much, Elma, for your kind words! We're so happy to hear that our team met your expectations and that you'd recommend us to others.
Herminia M.
4 weeks ago
Jessie Rivera is the person you NEED to ask for! We hadn’t had central air for ten years and he got us air within under 5 days, the men who did our maintenance were also amazing but were so thankful for Jessie, lots of patience is needed but it’s worth it.
Response from the owner:Thank you, Herminia, for your kind words! We're so happy to hear that Jessie and our team were able to help you get central air after ten years, and your patience truly means a lot to us.
Joe C.
1 month ago
Got the job done, prompt and knowledgeable, very professional0 . Thank you.
Response from the owner:Hi Joe Castor, thank you for your kind words! We're glad to hear you found our service prompt and professional, and we look forward to assisting you again in the future.
Linda N.
1 month ago
Joe came by and did a great job cleaning out my drainage despite the late hours, very convenient and kind service. Thank you!
Response from the owner:Thank you, Linda, for your kind words! We're so glad Joe could provide the convenient and friendly service you needed, even at late hours.
carla K.
1 month ago
Miguel Martinez came to my home to trouble shoot our AC system. Wasn’t cooling. He did a fabulous job explaining and providing solution. We decided to replace our unit and excited to get an upgraded system to cool our SPI home !! Thanks Miguel for your professional service.
Response from the owner:Hi Carla, thank you for your kind words about Miguel's service! We're so glad to hear that you're pleased with the solution and excited about your new upgraded system.
jesus B.
1 month ago
Xavier did an excellent job and was very helpful and kind. Great customer service and great work. Got here within a couple hours of making the call. Life saver!
Response from the owner:Thank you, Jesus, for your kind words! We're so glad Xavier could assist you quickly and provide the excellent service you deserve.
Rosie V.
1 month ago
The technicians(Trent and George)did a great job fixing our hot and cold water valves to get our washer going and explained everything so well. .Thank you Colair. .
Response from the owner:Thank you for taking the time to share your review with us!
Alma T.
1 month ago
Technician and his assistant were very professional and knowledgeable. They got the water heater installation done efficiently and properly. They were respectful and courteous. They answered my questions in a professional manner.
Response from the owner:Hi Alma Taitague, thank you for your kind words! We're happy to hear that our team provided you with efficient service and addressed your questions professionally.
Kay
1 month ago
Fabian was a fantastic tech, took care of things within minutes. Such good service that I decided on a membership. This tech knows his business and has a great attitude towards his work.
Response from the owner:Hi Kay, we're so glad to hear Fabian impressed you with his quick and expert service! Your decision to join as a member means a lot to us, and we're excited to continue providing top-notch support.
Vicki J.
2 months ago
Carlos & Jaime are great plumbers…they experienced a problem, even after having a long day they knew they required new piece, returned next day, finished the job, going to another job. They are professionals, have a good sense of humor & were fun to work with.
Response from the owner:Thank you so much, Vicki, for your kind words! We're happy to hear that Carlos and Jaime took such great care of the job and brought a little fun to the process.
norma T.
2 months ago
Had some colair technicians come out and service my system and I am beyond amazed Ricardo, Fernando and David came out and made sure that my system was functional and ready for every season they made sure I truly got the value for what I paid for. Call colair for all you needs!!!
Response from the owner:Thank you so much, Norma, for sharing your experience with Ricardo, Fernando, and David! We're so pleased to hear they ensured your system is set for every season and provided great value.

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