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Open 7 days a week! (956) 581-5212

Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Colair, Inc.

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Colair, Inc. nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Colair, Inc. will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Update for SMS Communication

1. Data Collection and Usage

We collect personal information, including phone numbers, to provide SMS communication services for marketing, customer support, and updates regarding our products and services. By providing your phone number, you consent to receive text messages from us.

2. Consent to Receive SMS Messages

By submitting your phone number, you expressly consent to receive SMS text messages from us, including messages regarding your account, notifications, promotions, and other marketing communications. You can opt out of receiving these messages at any time by following the unsubscribe instructions provided in each message or by contacting us directly. By using our site or online services you also agree that communications that are required or necessary notifications, invoices, collection efforts, disclosures, or agreements that are sent electronically meet any legal requirements for “written” communications or notifications.

3. Sharing of Information

We will never sell your personal information. We may share your personal information, including your phone number, with third-party service providers to facilitate SMS communications on our behalf. These providers are contractually obligated to protect your data and use it solely for the purpose of delivering SMS services.

4. Security of Your Information

We take reasonable measures to protect your personal information, including your phone number, from unauthorized access, use, or disclosure. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.

5. User Rights

You have the right to access, correct, or delete your personal information. If you wish to review, update, or delete your data, please contact us at sales@colairinc.com or +1-956-307-6893.

6. Message Frequency and Costs

The frequency of messages will vary based on your interactions with us. Standard messaging rates may apply, depending on your carrier and plan. You are responsible for any messaging or data charges incurred as a result of receiving SMS messages from us.

7. How to Opt Out

If you wish to stop receiving SMS messages from us, you may opt out at any time by replying “STOP” to any of our messages. You may also contact us at sales@colairinc.com or +1-956-307-6893 to request removal from our SMS list.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:

Colair Cooling & Heating

1221 East Expressway 83, Ste. A, Mission, TX 78572

sales@colairinc.com

+1-956-307-6893

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

Herb L.
1737503741
Fabian did a good job getting us warm this afternoon. Thsnk you
XxFall3nSoldi3rxX
1737500920
Adrian Garcia , did an amazing jobs, was extremely helpful and professional. He fix and answered our questions. Great service all around
Erika C.
1737481507
Tyson,was quick and explained what the issue was and even answered other questions I had .
Norma C.
1737425248
Adrian Garcia was amazing! Got here to fix the issue with our AC since the heater went out and he arrived, inspected the issue, fixed it, and told us what we need to do in the future to prevent things from happening! Adrian was very thorough with his explanation and provided excellent customer service!
G R.
1737420690
Exceptional service and super informative. Thank you Adrian!
Cletis S.
1737411403
Raul and assistant did a great job today!
jazmin G.
1737409730
Eddie Ramirez provided solutions for the problems my ac unit has been having. will be recommending him next time
Janet B.
1737400783
Everybody was very friendly and did a good job
Rena B.
1737400390
Eddie Silva did an outstanding job. He was very thorough and ensured all the equipment was working properly. He showed me how to work the thermostat panel which I feel more confident working now. Job well done!
John B.
1737397964
Eddie R did a great job. Showed up on time, very professional, and explained everything in detail.
Diana E.
1737391999
Eddie silva did a great job. Definitely call colair
Maribel G.
1737255915
Adrian Garcia was of great help in fixing our problem . He was very polite and he really knew what he was doing
G O
1737157876
Eddie Ramirez was friendly and did an excellent job with the repairs!
velma F.
1737156760
Carlos did an excellent job answering all my questions.
Frank G.
1737149544
Extremely professional and courteous. The technician knew his business and performed it quickly and professionally. I strongly recommend Colair
Nelio O.
1737143973
Very attentive, courteous and detail oriented. Amazing job Colair, would definitely recommend. Thank you Mr ruben
Debbie J.
1737143841
Carlos is attentive courteous and thorough. It is a pleasure working with colair!
Victor De O.
1737133507
Carlos was amazing and answered anything I could think of. I would highly recommend!
Rey C.
1737124371
Luis and Angel are the best. They keep me. Updated on everything they were doing and. What was the best solution for me.
Balde G.
1737070343
Eddie Ramirez 10/10. The best customer service I have ever received. Big fan of Mr.Ruben
Robert G.
1737067661
Excellent service by your technician. Very thorough, professional and timely.
Steven A.
1737063931
Eddie Ramirez provided excellent service today. Thank you colair
Guillermo T.
1737054390
Raul from Colair Inc. was wonderful and super knowledgeable. Will be using them again for routine maintenance. Hopefully, we have no need for system repairs, but at least I know we would be in good hands.
Roe & Sandra A.
1737044552
The Colair Team did an excellent job on installing our new Furnace/AC unit at our home. They took care to keep the inside work clean and neat and the outdoor work tidy as well. They took care time estimate was less than expected and when they were done everything was clean and tidy as well. They, in all, were very efficient and professional. I would happily recommend this company to anyone needing Heating and AC services!
Martha P.
1736992077
Good teamwork Joe and Ricardo great teamEfficient and nice techs
Eduardo M.
1736988204
Fabian and Michael did a great job finding out the problem and changing out thermostat really recommend cold air!!
Amanda M.
1736984220
Adrian Garcia did a great job with his calls! 10/10!
Everyday360rgv
1736984071
Adrian Garcia was very thorough with my maintenance call, he made sure I was ready for the cold weather coming in. Would highly recommend his work.
Jessica S.
1736980489
Angel was very professional and provided great customer service. My HVAC system was replaced and all other technicians who came out to my home were great. Excellent job! Highly recommend.
Mary H.
1736967769
Raul Martinez and Felipe Saenz are geat technicians !!
Mark S.
1736966470
Great 1 day replacement of our old HVAC unit. But, the cost was pretty steep, thanks in part to inflation and the ever changing EPA requirements.
Eusebio Q.
1736966066
Joaquin, Noah and Enrique did an outstanding job, very professional and explained everything perfectly. Highly recommend.
yadira N.
1736961150
Enrique y Joaquín un personal muy amable capacitados hicieron un buen trabajo limpios organizados, me explicaron bien todo lo que hicieron muy detallistas a la hora de explicarme para que yo entendiera estoy muy satisfecha con su trabajo mucha gracias ☺️Enrique and Joaquín, very friendly and trained staff, did a good job, clean and organized, they explained everything they did well, very detailed when explaining things to me so that I could understand. I am very satisfied with their work, thank you very much ☺️
BLANCA M.
1736960953
Eddie Silva y Colair excelente trabajo!!Francisco Rodriguez and all the staff that came to my house are very professional, all of them did a great job. Thanks
Juan T.
1736960116
Eddie Ramirez did such a great job today explaining everything my ac system needs. Great customer service provided from these professionals
Waleed A.
1736904728
I was testing the system, now I can say Eddie Ramirez did great job on troubleshooting and pointing the problem resolved the issue with very reasonable time fast and professional way, I really recommended him for future issues. Well done.
Brenna P.
1736903384
Our 1989 park model had its original furnace which had been having issues. We called Colair for service and they showed up same day and got us going. We knew we needed a new furnace and they gave us a great price. A big thank you to Francisco Rodriguez Jr and his partner for a great install. They were very professional and considerate of our home and pets. We are up and running and feel much safer. Thank you to Scott and Joe for the original service call and getting us set up for the install.
Maria Luisa B.
1736896376
Adrian Garcia and Michael pardo did a good job
Family A.
1736889675
Joaquin did great
JANIE G.
1736889271
Fabian Peñawas very punctual and very professionalexplained everything in detail
Judy P.
1736877461
Fabian was very efficient and thorough.
Ron M.
1736793329
Austin Solis combines knowledge, efficiency, and personalty - a real tribute to your company.
Rosie Mendiola B.
1736777479
They truly do provide excellent service. I appreciate their honesty and ethics in a business that can easily not be honest with customers
Omero D.
1736727328
Highly recommend colair for any of your cooling needs! Always friendly,on time also show pictures of work performed.
Michael R.
1736649650
David was very informative, he explained everything the cost of the repairs and the warranty highly recommend them
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