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Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Colair, Inc.

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Colair, Inc. nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Colair, Inc. will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Update for SMS Communication

1. Data Collection and Usage

We collect personal information, including phone numbers, to provide SMS communication services for marketing, customer support, and updates regarding our products and services. By providing your phone number, you consent to receive text messages from us.

2. Consent to Receive SMS Messages

By submitting your phone number, you expressly consent to receive SMS text messages from us, including messages regarding your account, notifications, promotions, and other marketing communications. You can opt out of receiving these messages at any time by following the unsubscribe instructions provided in each message or by contacting us directly. By using our site or online services you also agree that communications that are required or necessary notifications, invoices, collection efforts, disclosures, or agreements that are sent electronically meet any legal requirements for “written” communications or notifications.

3. Sharing of Information

We will never sell your personal information. We may share your personal information, including your phone number, with third-party service providers to facilitate SMS communications on our behalf. These providers are contractually obligated to protect your data and use it solely for the purpose of delivering SMS services.

4. Security of Your Information

We take reasonable measures to protect your personal information, including your phone number, from unauthorized access, use, or disclosure. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.

5. User Rights

You have the right to access, correct, or delete your personal information. If you wish to review, update, or delete your data, please contact us at sales@colairinc.com or +1-956-307-6893.

6. Message Frequency and Costs

The frequency of messages will vary based on your interactions with us. Standard messaging rates may apply, depending on your carrier and plan. You are responsible for any messaging or data charges incurred as a result of receiving SMS messages from us.

7. How to Opt Out

If you wish to stop receiving SMS messages from us, you may opt out at any time by replying “STOP” to any of our messages. You may also contact us at sales@colairinc.com or +1-956-307-6893 to request removal from our SMS list.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:

Colair Cooling & Heating

1221 East Expressway 83, Ste. A, Mission, TX 78572

sales@colairinc.com

+1-956-307-6893

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

Adrian Garcia did a great job and was very informative on knowledge of my A/C system.
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Isaiah was super professional
Response from the owner:Hi Kayla! We appreciate the review and are glad we could be of service!
Isaiah was super professional highly recommended
Response from the owner:Thanks for the positive review Trish!
Thank you Isaiah Meddlin you were so thorough on your inspection , you liked my dog which was a big plus, Your customer service was impeccable
Response from the owner:Thank you for taking the time to share your review with us!
Isaiah did absolutely amazing!! 10/10 would recommend!
Response from the owner:We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
Great service from Eddie Silva. Friendly and very informative. Thanks for coming out so late to fix our issue
Response from the owner:Hi Anastacio! We appreciate the review and are glad we could be of service!
GREAT SERVICE. VERY INFORMATIVE
Response from the owner:We appreciate your feedback. Thank you for the review!
Fabian did a good job today, highly recommend him he found the issue and provided options for my ac equipment.
Response from the owner:We appreciate you taking the time to leave us a review. Thanks!
Eddie Ramirez was very professional and friendly. Very helpful with his diagnosis
Response from the owner:Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
Eddie Ramirez was great overall. Provided great options and told me all about the issues in my home
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Great first experience with colair!
Eddie Silva was excellent!
Response from the owner:Thanks for the positive review Nancy!
Carlos was very friendly and knowledgeable about our system.I learned some new best practices and I appreciate his service very much.
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
isaiah and andrew did an amazing job
Response from the owner:We are so glad to hear it! Thank you for your review!
Colair team clean my A/C, the ducts and change insolation too. They start on time and end on time according to the contract. They worked very clean and always positive. They didn't go until I said the last word🙂, or until I completely satisfied with the job. After everything was done They check the pression and freon. They worked hard and always his uniform clean. They are professional licensed AC experts. Thank you for your job to David, the one who do the plans to put the air ducts and to the team who work last monday. They do an asewome job moving the old insolation and putting the new one. Thank you Luis and the other team technicians. To the Col Air Co. Thank you for taking care of my A/C.
Response from the owner:Hi Sareth! We appreciate the review and are glad we could be of service!
Our technician Adrian Garcia did a fantastic job!!
Response from the owner:Thank you so much for your 5 Star review J!
Adrian Garcia was amazing… fixed the issue in due time!!! A+++
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Both Carlos and his supervisor were very kind and communicative. Helped out with explaining what was wrong with our ac/vents and discussed everything thoroughly.
Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.
Very satisfied with the work and information given regarding my current system. Extremely knowledgeable and very respectful.
Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.
Everything great JQ provided awesome service very professional and friendly
Response from the owner:Thanks for the positive review Jodie!
Eddie silva and pepe great job on todays install. Amazing work!
Response from the owner:We appreciate you taking the time to leave us a review. Thanks!
Eddie Ramirez hizo un buen trabajo , muy amable. Excellent revisó
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
JQ came first thing and very friendly, helpful and knowledgable in my AC issues. I am.grateful and blessed.
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Carlos Castillo did a wonderful job, made wonderful recommendations to keep my AC running. Thank you colair.
Response from the owner:Thank you for the review! We appreciate your feedback Maria.
Very happy with the work done today on my AC system maintenance. Mr. Carlos was very through with the job. Thank you!
Response from the owner:We appreciate your feedback and the 5-star rating! It means a lot to us.
Isaiah was the best
Response from the owner:We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Fabian hizo muy bien trabajo
Response from the owner:We appreciate you taking the time to leave us a review. Thanks!
JQ provided GREAT service!!!!
Response from the owner:We are so glad to hear it! Thank you for your review!
JQ provided GREAT service!!!
Response from the owner:Hi Sarah! We appreciate the review and are glad we could be of service!
Eddie silva and andrew did a great job today.
Perfectly explained everything
Response from the owner:Thank you so much for your 5 Star review Luis!
Thank you Carlos Castillo, for coming and taking care of our AC issues. You did everything in your reach to have us have a good piece of mind by being very detailed in checking what could be the issue and you did. GOD bless you and keep you.
Response from the owner:Thank you so much for your 5 Star review Taide!
Thank you so much Colair for sending Carlos Jesus Castillo, he was so attentive to our needs and detailed to the issues. He was very professional in the time that he was here at my home.
Response from the owner:Thank you for the glowing review! We're thrilled to hear that you're happy with our service.
JQ- provided a great service today.
Response from the owner:Thanks for the fantastic review! We're happy to have served you well.
Jq did great service
Response from the owner:We are so glad to hear it! Thank you for your review!
An extremely respectful person and worker all together, would consider him as a “Gentle Giant” and is truly someone i’d consider asking for, for the next issue with our AC. couldn’t catch his name but he stopped by 11 am in Mcallen Tx.
Response from the owner:Thank you for the high praise! We're glad you enjoyed our service.
Eddie Silva and Isaiah amazing job
Thanks colair!!
Response from the owner:We are so glad to hear it! Thank you for your review!
Fabian did an exceptional job. Very knowledgeable and professional. He was courteous, thorough and quick.
Response from the owner:Hi Norma! We appreciate the review and are glad we could be of service!
Eddie Ramirez did a great job. Highly recommend
Response from the owner:Thank you for taking the time to share your review with us!
Shout out to Adrian Garcia for the awesome smooth service !
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Adrian garcia and Jesse
Response from the owner:We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
Adrian Garcia and Jesse
Response from the owner:Thanks for the positive review Stephen!
Eddie silva pepe were in my home today, upgrading my air, I think they did a great job. Thank you.
Response from the owner:Thank you for the review! We appreciate your feedback Rene.
Eddie Ramirez great job
Response from the owner:Hi Jose! We appreciate the review and are glad we could be of service!
Joaquin and Isaiah did a great job
Response from the owner:We're delighted you had a great experience with us. Thanks for the 5-star review!
Eddie silva y isaiah buen trabajo
Response from the owner:We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
I think Carlos did a wonderful job. Very pleasant. Very personable. He went above and beyond, and I would highly recommend him
Response from the owner:Thanks for the positive review Nancy!
Raul did a GREAT job!! He is such a friendly and knowledgable young man. We will not hesitate to recommend him to all of our friends. We plan on asking for him every time.
Response from the owner:Thank you so much for your 5 Star review Deanna!
Eddie and Isaiah did a great job
Response from the owner:Thank you for taking the time to share your review with us!
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